Guest Relations Executive Required in Dubai - Dubai

JOB RESPONSIBILITIES:

Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
Registration of the patients visit in the system for both new and revisit patients.
Billing the services rendered and collection of the payment with correct explanation to the patient.
Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the software.
Responsible for verifying the services rendered to the patient as per the doctor’s order during billing.
Responsible for issue of receipts & detailed summary of bills.
Maintaining confidentiality of the patient files/related information at all times
Catering to the needs of all patients (with or without appointments).
Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.
To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfaction
Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Investigates patient/visitor concerns and implements appropriate course of action.
Performs duties of handling Patient / Telephone / back office work as per the departmental need.
Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift.
Well versed with the billing guidelines of the Centre about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.
Handling admission and discharge of patient in Centre.
Carries out other duties when requested by the Head of department.
Ability to work independently with minimal supervision.
Preferably a college graduate in any discipline.

Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system.
Previous experience in Sales of Cosmetics or Dermatology products.
Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior telephone etiquette.
Patient focused; service oriented; patient & understanding.
Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
Excellent command of oral and written English & Arabic language.

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Posted on : last year, #3972, 1 views

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