IT HELPDESK ENGINEER Required in Dubai - Dubai

IT HELPDESK ENGINEER Required in Dubai

KEY RESPONSIBILITIES:

Serve as the first point of contact for end-users seeking technical support via various channels, including phone, email, ticketing system, or in-person. Respond promptly to support requests and provide courteous and professional assistance.
Diagnose and resolve hardware, software, network, and other IT-related issues faced by end-users. This includes problems with desktops, laptops, printers, software applications, email, and basic networking.
Handle password reset requests and assist with user account management, such as creating, modifying, and disabling accounts.
Assist with software installations, updates, and patches for standard business applications.
Help users with the setup, configuration, and basic maintenance of desktops, laptops, printers, and other peripherals.
Provide remote support to end-users, troubleshooting issues for those working off-site or in remote locations.
Accurately record and maintain detailed documentation of support requests, troubleshooting steps, and solutions provided. Contribute to the knowledge base for common issues and solutions.
Escalate complex technical issues to higher-level IT support teams or vendors as needed, and follow up to ensure timely resolution.
Conduct basic user training on IT tools and applications to enhance end-users' technical proficiency.
Assist with IT asset inventory management, including tracking and maintaining hardware and software assets.

KNOWLEDGE & EXPERIENCE:

Educational Background: A high school diploma or equivalent is typically required. Additional education or certifications in IT-related fields are advantageous.
Solid understanding of computer hardware, operating systems (e.g., Windows, macOS, Linux), productivity software, and standard business applications. Familiarity with basic networking concepts is a plus.
Communication Skills: Excellent verbal and written communication skills with the ability to communicate technical information in a clear and understandable manner.
Customer Service: Strong customer service orientation with a focus on delivering a positive end-user experience.
Flexibility: Able to work on assigned shift on assigned days. 9 hour shift (with 1 hr break) - 3 shifts to cover 24/5.
Problem-Solving: Analytical and problem-solving skills to identify root causes and implement effective solutions.
Time Management: Ability to manage multiple support requests and prioritize tasks to meet service level agreements (SLAs).
Adaptability: Willingness to learn and adapt to new technologies and IT practices.

APPLY FROM LINK BELOW
https://www.linkedin.com/jobs/view/3683244677/?e

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