Service Desk Analyst Required in Dubai - Dubai

Service Desk Analyst Required in Dubai

About role:

The role is a level 1 technical support position responsible for providing cloud customers with support, general guidance, best practices, technical troubleshooting, and instructions on how to use or transition to cloud services.

Responsibilities:

Ensuring customer satisfaction by appropriately and rightly interacting with them
Managing incidents, service requests and changes adhering strictly to the SLAs on Jira.
Closely manage and follow up any tickets with customer or level 2/3 engineers.
Meeting SLAs and KPIs.
Comply with applicable laws, regulations, international standards and related Policies and Procedures.

Skills and qualifications

Bachelor’s degree in applicable field or equivalent experience
Minimum of 2 years of experience as a Linux Engineer, Technical Support Engineer, or similar in a production Linux environment (infrastructure, network, storage, servers, security).
Strong understanding of cloud computing platforms (e.g., AWS, Azure, GCP).
Knowledge of networks, routers, switches, firewalls, and TCP/IP stack.
Experience with configuring and running virtual machines, Kubernetes, or Docker.
Experience with setting up and using CI/CD pipelines using Puppet, Chef, Jenkins, or Ansible.
Familiarity with ITIL and IT service management principles.
Ability to communicate technical concepts and support assertions with data.
Ability to coordinate and prioritize many issues simultaneously.
Ability to adapt to a fast-changing environment and process.

APPLY FROM LINK BELOW
https://www.linkedin.com/jobs/view/3680396270/?

Posted on : 11 months ago, #83, 1 views

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