IT SUPPORT SPECIALIST Required in Dubai - Dubai

IT SUPPORT SPECIALIST Required in Dubai

I. POSITION CHARACTERISTICS

Position:IT Support Specialist
Employer:Nabors Drilling International Limited
Location:Dubai, UAE
Reports To: IT Director – IT/NDS, EH
Position Summary: The IT Field Support Technician provides support to Nabors businesses and the directions of the Nabors Corporate Services Information Technology (IT) Department.The position reports to the Regional Support Manager, Middle East and requires frequent contact with other IT personnel, other Nabors businesses, field personnel, and various Nabors corporate departments.
Essential Functions:
Regional support of Nabors network equipment including routers, switches, wireless access points, computers, printers, and any Nabors IT owned hardware directed to be maintained or serviced at the rig and field operational locations.
Support ofthe field communications package (satellite antenna, rig managers computers, etc)
Support of rig instrumentation packages hardware and software.
Assisting the IT Projects Coordinator with field testing at the direction of the Sr. Manager – IT(EH)
Tracking support issues in a call-tracking system and maintaining the knowledge base.
Ability to identify recurrent issues and provide guidance on potential solutions
Generating technical bulletins, documenting new software/hardware, and documenting changes to existing software/hardware.
Setting up hardware/software for the purpose of testing new or changed products before they are released in the Nabors field environment
Monitor field networks using myAnalytics and other tools available to Tier 1 support technicians to proactively report or address potential issues in offices and field operations.

Ii. Requirements

Position Requirements:
Support level knowledge of the Windows 7/10/11 operating system.
Technical writing skills.
Tier 1 Support knowledge of networking and networking equipment. Must have demonstrable knowledge of basic troubleshooting.
Working knowledge of basic electronics and the use of a Volt Ohm meter.
Experience and Educational Requirements: Must have graduated High School at a minimum. Must have 4 years of relate experience and a minimum of 2 years of project support experience preferred.
Knowledge or experience of drilling rig operations and rig instrumentation will be viewed positively.
Intermediate MS Office skills; MS Visio, and Process Documentation.
Professional presence and demeanor.
Ability to accurately prepare statistical and narrative reports.
Good verbal and written communications skills.
Ability to develop new ideas and work independently.
Creative thinker and problem solver.
Attention to detail.
Ability to travel as extensively.
Ability to interact collaboratively with internal and external clients.
Work Requirements:
Position requires the ability to perform physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling and the use of a stepladder.Ability to travel by air or car to field locations and/or supplier sites as needed (extensive travel is required) and climb stairs to inspect equipment.

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