Support Engineer Required in Dubai - Dubai

What You Will Be Doing

Solving complex customer problems that our AI bot was unable to help them with
Asking insightful questions that get to the root cause of the customer’s problem
Generating solutions using your product knowledge and our knowledge bases
Spending 25% of your time learning about new products, features, & solutions

What You Won’t Be Doing

Getting bored answering simple questions for the same product each day
Working on easy or simple tickets, such as resetting passwords
Working alone and avoiding live customer interaction
Analyzing, writing, or debugging source code

Support Engineer Key Responsibilities

Take ownership of support incidents and use all available resources and knowledge to resolve them
Consistently improve the quality of your work by internalizing the feedback and coaching you receive

Basic Requirements

At least 2 years of experience in a technical customer support or entry-level engineering role
Enough coding experience to pass a basic coding test (i.e. bug fixes)
Availability to work any shift we assign you

APPLY FROM LINK BELOW:
https://www.linkedin.com/jobs/view/3890047910/?

Posted on : 2 weeks ago, #5425, 1 views, Edit

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